Our support team is here to help you!
Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there
If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to email@example.com
If you have any questions about your order, please add your order number and try to be as descriptive is possible.
We do not ask this to be a pain, but rather to get your questions asked quicker!
Order changing questions:
I see I ordered the wrong size, can I still change this?
Yes you can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via firstname.lastname@example.org Do not forget to mention your order number when contacting our support team.
I see I used the wrong address, can I still change this?
I changed my mind, can I still cancel my order?
Returns and Refunds
If you need to return, exchange or refund your order, please read the following instructions carefully. If your reason for return satisfies the below criteria, you can email our team here: email@example.com
Reasons why you want to return or exchange your order
A change in size
It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct one.
- Please Note:
You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
- Please Note:
You received a damaged item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (firstname.lastname@example.org) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
- Please Note:
- If you meet the above criteria please shoot us an email to email@example.com.
We do not accept returns or exchanges if
- You want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns with that inquiry.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Where are your items made?
It depends on your country of residence. We have 2 factories. One in the USA and one in Europe. Where it's made, depends on what factory is closest to you. This way you can be certain your item is at your doorstep the fastest way possible :)
Can I also contact you guys by phone?
Why is everything priced in Dollars? I am not from the USA.
I find the pricing pretty much on the high end, why is this?
Do you also work with social media influencers?
I would love to promote your stuff, do you have an affiliate program?
Can I use multiple discount codes on one order?
Shipping and handling Questions:
Where do you guys ship to, I am not from the USA you see?
No worries, we ship worldwide!
How long will it take for my item to be delivered?
I didn't receive all my items, how come?
What do you charge for shipping?
I cannot track my order via your tracking page, how come?
Customs charged me extra for my delivery, now what?
Materials and Sizing questions:
What are your leggings made of?
Our leggings are mid rise and made of 80% polyester and 20% spandex. They come with an elastic waistband and all our seams are double stitched so you LITERALLY can not tear them apart.
What sizes do you have for us?
My question is not answered in the FAQs, what should i do?
Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.
You can do so by sending an E-mail to support@bohemianland. If it is about an order you made, please be as descriptive as possible and don't forget include your Order Number.